Our approach to cancellations, returns and remedies for personalised pieces.
Last updated: [June 2026]
Every Aurleone is customised to your specification — model, finish and a personal emblem. For this reason, personalised pieces are not eligible for change-of-mind returns once crafting has begun.
You may cancel without charge before crafting begins: [define window, e.g. within 24–48 hours of order confirmation]. For bespoke emblem commissions, cancellation terms are agreed at consultation.
If your piece arrives damaged or with a defect in the gilding or emblem, notify us within [48 hours] of delivery with photographs and your certificate number. We will repair, replace or remedy as appropriate under your 12-month warranty.
Normal wear, accidental damage, misuse, unauthorised repair, and issues covered by Apple’s own device warranty are outside the returns policy — see the warranty page for care and coverage detail.
Approved refunds are processed to the original payment method via Cashfree within [X business days] of approval.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and other applicable Indian law.